Refund policy

  1. Returns Policy - Soha Fashion is committed to providing a transparent returns policy for products purchased through its online store, ensuring a seamless experience for our valued customers.

    a) Eligibility for Returns- To qualify for a return, products must be unused and in their original packaging. Customers are required to communicate their intent to return the product on the same day of delivery. Please note that used products are ineligible for return.

    b) Refund Method- Refunds for returned items will be issued exclusively in the form of credit notes, which will remain valid for a period of three months from the date of issuance, after close inspection of the product.

    c) Return Request Process- To request a return, customers must email a photo of the product. The company will verify the claim, and if verified, a shipment for return will be requested. The cost of shipment will be borne by the customer.

    d) Cash on Delivery Charges- Customers will bear the responsibility for all Cash on Delivery (COD) charges incurred during the return process, including both the initial and return shipping fees.

    e) Product Inspection- To maintain transparency and safeguard against discrepancies, customers are required to record a video before opening returned products. This video will serve as documentation in the event of any issues.

    f) Return Shipping Fee Liability- For all the orders placed, the customer will be responsible for both the shipping fee and the return shipping fee in cases where the item is not accepted. *Contact Information: For inquiries regarding our shipping policy, please contact us at sohafashion28@gmail.com

 

  1. Cancellation Policy

    Soha Fashion reserves the right to refuse or cancel any order for products listed an incorrect price, due to stock delays, or for any other reason, regardless of whether the order has been confirmed or payment received. In such cases, a 100% refund will be issued as per our refunds policy, and the customer will be notified. Orders cannot be canceled by the customer once they have been placed.